Policies
Terms of Purchase
1. General
These terms of purchase apply to purchases made via Glucosezy's webshop. By completing a purchase, the customer accepts these terms.
Seller:
Sole proprietorship Mikael Elvander operates the Glucosezy webshop
Konsulentvägen 7
23732 Bjärred, Sweden
info@glucosezy.se
All prices are stated in Swedish Kronor (SEK) including VAT.
2. Order
Once an order has been placed, an order confirmation will be sent to the email address provided by the customer.
We reserve the right to correct any errors in prices, product information or stock levels.
3. Payment
Payment is made through the payment methods offered in the webshop.
4. Delivery
Normal delivery time is 3–5 business days within Sweden unless otherwise specified.
In case of delays, the customer will be informed as soon as possible.
5. Right of withdrawal and returns
Standard products
According to the Distance Contracts Act, private customers have a 14-day right of withdrawal from the day the product was received.
The product must be returned in substantially unchanged condition.
The customer is responsible for return shipping.
Customized products
Products manufactured according to the customer's wishes, for example with a personal name, text or other individual customization, are not covered by the right of withdrawal according to Chapter 2, Section 11 of the Distance Contracts Act.
Such products can therefore not be returned due to regret or incorrect choice on the part of the customer.
6. Complaints
If the product is faulty, damaged or breaks due to a manufacturing defect, the customer has the right to complain about the product in accordance with the Consumer Purchases Act.
Complaints must be made within a reasonable time after the defect has been discovered.
To simplify handling, we ask the customer to:
- Contact customer service via email.
- Attach clear photographs showing the damage or defect.
- State the order number.
If the complaint is approved, Glucosezy will send a replacement product free of charge or offer another suitable solution.
Normally, the defective product does not need to be returned if photo documentation is sufficient.
7. Limitation of liability
Sole proprietorship Mikael Elvander is not responsible for indirect or consequential damages arising from the use of the product.
The products are accessories for storing and transporting Dextrosol tablets and are not medical devices.
8. Disputes
In the event of a dispute, we follow decisions from the National Board for Consumer Disputes (ARN).
Swedish law shall apply to these terms.
Privacy and Personal Data Policy
Last updated: 2026-07-01
1. Data Controller
Sole proprietorship Mikael Elvander
Organization number: 7704243992
Address: Konsulentvägen 7, 237 32 Bjärred, Sweden
Email: info@glucosezy.se
Sole proprietorship Mikael Elvander is the data controller for the processing of your personal data.
2. What personal data we collect
When you shop with us, we may collect:
- Name
- Address
- Email address
- Phone number
- Order history
- Payment information
- IP address
- Information about how you use our website
For customized products, we may also process:
- Name or text that the customer wishes to have printed on the product
3. Why we process personal data
We process your personal data to:
Fulfill purchase agreement
- Receive and manage orders
- Deliver products
- Process payments
- Handle returns and complaints
Fulfill legal obligations
- Accounting
- Tax management
- Consumer law requirements
Legitimate interest
- Customer service
- Fraud prevention work
- Improvement of website and services
Consent
- Newsletter
- Marketing
- Analytical and marketing cookies
4. How long we save the data
Order and payment information is saved in accordance with the Accounting Act for at least 7 years.
Other data is saved only as long as it is needed for the purpose or until consent is revoked.
5. Recipients of personal data
We may share personal data with:
Payment providers
- Shopify Payments
- Klarna (if activated)
- Swish (if activated)
Shipping providers
- PostNord
- Shipmondo
Web platform
- Shopify
Analytical and marketing tools
- Google Analytics
- Meta (Facebook and Instagram)
All providers process data in accordance with applicable data protection legislation.
6. Transfer outside EU/EEA
Some of our service providers may process data outside the EU/EEA.
In such cases, the EU Commission's approved safeguard mechanisms, such as standard contractual clauses, are used.
7. Your rights
You have the right to:
- Receive information about what data we process
- Request a register extract
- Request rectification
- Request erasure
- Request restriction of processing
- Object to processing
- Have your data transferred (data portability)
To exercise your rights, contact us via email.
8. Complaints
If you believe that we are processing your personal data incorrectly, you can contact the Swedish Authority for Privacy Protection (IMY).
9. Changes to the policy
We reserve the right to update this policy. The latest version is always published on the website.
Cookie Policy
Last updated: 2026-08-29
What are cookies?
Cookies are small text files stored on your device when you visit our website.
They are used for the website to function correctly, improve the user experience and provide us with information about how the website is used.
What cookies do we use?
Necessary cookies
These are required for the website to function.
Examples:
- Shopping cart
- Login
- Security features
- Payment processing
These cookies cannot be opted out of.
Analytical cookies
Used to understand how the website is used.
Examples:
- Google Analytics
The information is used only for statistics and improvement of the website.
Marketing cookies
Used to display relevant ads.
Examples:
- Meta Pixel (Facebook and Instagram)
These cookies are used only after you have given your consent.
Managing cookies
When you visit the website, you will have the opportunity to:
- Accept all cookies
- Decline optional cookies
- Customize your settings
You can also delete or block cookies via your web browser.
Contact
For questions about cookies, please contact:
info@glucosezy.se
Privacy and Complaint Handling
Handling of complaints
In case of a complaint, the customer may be asked to send:
- Photographs of the product
- Description of the defect
- Order number
The material is used only to assess the complaint and is saved only for as long as the matter requires.
Product images from customers
If the customer sends photographs for complaint matters, these are used solely for the assessment of the complaint.
Images are not shared with third parties unless required to handle the complaint.
Customized products
Personal data used for personal engravings, names or other customization is used only to manufacture the ordered product.
The data is not used for marketing without separate consent.